Refund policy

REFUND AND RETURN POLICY

RETURNS
You have 30 days from the day your order is delivered to request a return.
To be eligible, the item must be unworn, unwashed, unaltered, and have its original tags attached.

To start a return, email support@streetclaus.com with your order number and the reason for the return. We reply within 48 hours with return instructions and the return address. Items sent back without an approved return request cannot be accepted.

RETURN SHIPPING COSTS
Return shipping is paid by the customer. We recommend using a tracked service, as we cannot process refunds for returns lost in transit. The return address will be provided in your return instructions and may differ from our registered business address.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us within 30 days of delivery with your order number and photos of the item. We will replace it or issue a full refund including original shipping, at your choice. If we need the item returned, we cover the return shipping cost.

LOST ORDERS
If tracking shows your order has not been delivered 30 days after dispatch, contact us. We will replace it or issue a full refund. You do not need to file a claim with the carrier — we handle that.

NON-RETURNABLE ITEMS
Gift cards. Items returned worn, washed, altered, or without original tags.

EXCHANGES
The fastest way to get a different size or colour is to return the original item for a refund and place a new order.

EUROPEAN UNION AND UNITED KINGDOM — 14 DAY CANCELLATION
If your order is shipped to the EU or the UK, you may cancel and return it within 14 days of receipt for any reason, without giving a justification. The item must be unworn with original tags. This right is in addition to the 30-day policy above.

REFUNDS
Once we receive and inspect your return, we notify you of the outcome and process approved refunds within 5 business days to your original payment method. Your bank or card issuer may take a further 5-10 business days to post it. If more than 15 business days have passed since we approved your refund, contact us.

Contact us

Street Claus LLC
1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110
Phone: (575) 227-1608
Email: support@streetclaus.com